How can we help?

Find answers fast. Search our guides or browse a category below — and if you still need a hand, our support team is here 24/7.

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Help categories

Pick a topic to find step-by-step guides and answers to common questions.

Getting started

Create your account, take a tour of the platform and place your very first trade.

Account & verification

Update your profile, complete identity verification and manage your settings.

Deposits & withdrawals

Fund your account, withdraw your money and learn about supported payment methods.

Trading

Understand orders, leverage, spreads and risk-management tools across all markets.

Copy trading

Find traders to follow, allocate funds, manage risk and stop copying any time.

Security

Protect your account with two-factor authentication and learn to spot scams.

Popular questions

Click Open account, enter your details and verify your email address. You can start practicing on a demo account instantly, or complete identity verification to trade live with real funds.
From your account settings, upload a valid government-issued ID and a recent proof of address. Verification is usually completed quickly, and we’ll let you know the moment your account is approved.
Go to the Wallet or Deposit section, choose a supported payment method and follow the on-screen steps. The methods available to you depend on your region.
Withdrawal times depend on the method you choose. Most requests are processed promptly, and you can track the status of any withdrawal directly from your account.
Choose a trader to copy, set the amount you want to allocate, and their trades are mirrored in your account in real time. You stay in control and can adjust your risk or stop copying at any time.
Enable two-factor authentication, use a strong and unique password, and never share your login details. We will never ask for your password by email or phone — if anyone does, it’s not us.
Still stuck?

Still need help?

Our multilingual support team is available around the clock. Choose the channel that works best for you.

Live chat

Chat with us 24/7 from the platform or mobile app — most questions answered in minutes.

Email & contact form

Send us the details and we’ll get back to you. We read and reply to every message.

Phone support

Prefer to talk? Call us Monday to Friday, 08:00–20:00 GMT for account assistance.