This document is a template for illustrative purposes and does not constitute legal advice. Trixo Market should have it reviewed and finalised by qualified legal counsel before publication.
1. Introduction
Trixo Market (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the rights available to you. It applies to your use of our websites, trading platforms, applications and related services.
By using our services, you acknowledge the practices described in this policy. Where we act as a data controller, we are responsible for determining how and why your data is processed.
2. Data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity and contact data — your name, date of birth, nationality, address, email address and telephone number.
- Verification data — identity documents, proof of address and other information required to meet our KYC and regulatory obligations.
- Financial data — account balances, transaction history, payment details and information about your source of funds.
- Technical data — IP address, device and browser information, and usage data collected through cookies and similar technologies.
- Communications — records of your correspondence with our support and compliance teams.
3. How we use data
We use your personal data to open and administer your account, provide and improve our services, process transactions, verify your identity, prevent fraud and financial crime, comply with our legal and regulatory obligations, and communicate with you about your account and our products. With your consent, we may also use your data to send marketing communications, which you can opt out of at any time.
4. Legal bases
We process personal data only where we have a valid legal basis to do so. Depending on the context, this may include:
- Performance of a contract — to provide the services you have requested.
- Legal obligation — to comply with applicable laws and the requirements of the relevant regulatory authorities.
- Legitimate interests — to operate, secure and improve our business, provided your interests do not override ours.
- Consent — where you have given us permission, for example for certain marketing communications or non-essential cookies.
5. Cookies
We use cookies and similar technologies to operate our website, remember your preferences, measure performance and, where permitted, support marketing. You can control how cookies are used through your browser settings and our cookie preferences tool. For full details, please see our Cookie Policy.
6. Data sharing
We do not sell your personal data. We may share it with trusted service providers who support our operations (such as identity verification, payment processing and technology providers), with our regulated operating entities and group companies, and with the relevant regulatory authorities, law enforcement or other third parties where required by law. All service providers are bound by appropriate confidentiality and data-protection obligations.
7. International transfers
Because we operate internationally, your personal data may be transferred to and processed in countries other than the one in which you reside. Where we transfer data across borders, we put in place appropriate safeguards — such as standard contractual clauses or equivalent measures — to ensure your data continues to be protected in line with applicable data-protection laws.
8. Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet our legal, regulatory, accounting and reporting obligations. Retention periods are determined by the nature of the data and the applicable legal requirements; some records, such as those required by anti-money-laundering rules, must be kept for a minimum period after the end of our relationship.
9. Your rights
Subject to applicable law, you may have the right to access your personal data, request correction or deletion, restrict or object to certain processing, request portability of your data, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding, and certain rights may be limited where we are required to retain data for legal or regulatory reasons.
10. Security
We maintain appropriate technical and organisational measures designed to protect your personal data against unauthorised access, loss, misuse or alteration. These include encryption in transit, access controls and ongoing monitoring. While no system can be guaranteed to be completely secure, we continually review and improve our safeguards.
11. Contact
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact our Data Protection Officer through our contact page.